FAQ
COMPANY
Where is BY J.WU based? BY J.WU is a New York City based design studio.
When did BY J.WU start? BY J.WU was established in January of 2025
PRODUCT
What is the Melo Light Shade made of? The Melo Lights are made of a 100% natural cotton canvas.
What kind of bulbs can I use? Use only LED lightbulbs matched with given lamp specifications.
How do I clean the Melo Light shade? Remove shade off from the base and pat off dust. Although we use a pre-washed canvas, the nature of the fabric will change slightly if washed.
Are your lamps safe? Yes! Our lights are designed to be compatible with LED bulbs only, which produce less heat than traditional alternatives. Each light is tested before they are sent out and utilize UL listed components.
How do I assemble my Melo Light?
Where are your products made? All soft good items are locally sewn in New York City.
What is the fabric used for The Carrier Collection? The Carrier collection features 12oz 100% Natural Cotton Canvas grown in Texas and woven in South Carolina by Mount Vernon Mills, one of the last domestic canvas manufacturers.
How do I wash the Jacket and Pant? Wash cold inside out - hang dry Do not dry clean - do not bleach
SHIPPING + RETURNS
Do you ship internationally? We currently only ship to North America
Shipping Sit tight! Fulfillment of products will begin in October!
Returns We accept returns within 14 days of delivery on unworn, unwashed items in original condition. All tags must be attached, and items must be free of damage, odor, or alterations.